TERMS AND CONDITIONS
S.O.S. Swim School, its owners, partners and employees shall under no circumstances be held liable for any accident or similar event or the consequences thereof, occurring on the premises or any other premises used for the purpose of swimming or training, and all persons attending these classes do so at their own risk.
No liability will be accepted for the loss of or damage to property belonging to participants or spectators whilst on S.O.S. Swim School premises or any other premises used for the purpose of swimming lessons.
Our fees for children’s lessons are listed on the ‘children’s lessons’ page, payable termly in advance. The preferred method of payment is by BACS, however we also run a monthly direct debit scheme via a company called Go Cardless, or you can pay the lump sum via cash/cheque.
Enroling on a course is your commitment to pay the fees. Any late fees will be subject to a surcharge of £10. No refunds or allowances can be given due to absence, holidays or sickness, instead we can offer a “make up lesson” where a choice of classes will be offered to allow your child to make up for the missed lessons. Please note this is subject to availability of spaces.
The written Pool Rules of S.O.S. Swim School will be abided by. Any person not complying with these rules and regulations will be asked to leave the premises. Copies are available on request and at the poolside for each session.
We only run our lessons during term time. Refunds or make up lessons will be offered in the case of the pool being unavailable for us to use for any reason.
S.O.S. Swim School reserves the right to change or cancel a course at any time. Arrangements will be made to reschedule where possible.
Participants must declare any factors or information, notably of a medical nature, at time of booking.
On enrolment of a course of lessons and by payment of the fees due, pupils and their parents/gaurdians are agreeing to the S.O.S Swim School’s Terms and Conditions and Pool Rules. Please note from time to time these are updated as necessary and are available to inspect at the pool side. If you would like a printed copy of the Rules or Ts&Cs please just ask.
Please NO filming or taking pictures at any point while you are in the pool premises. We occasionally use filming in our teaching as an aide to show children their swimming to highlight points. These films will be erased at the poolside immediately and will not be used or shared in any way by either the teachers or the swim school.
No food or outside shoes to be worn in and around the poolside.
The address given by yourselves will be taken to be the Domiciled address. Any changes are to be in writing. Please note that we do store your details on our systems however these are not viewable by any third parties and we will not pass your details on to anybody outside of the swim school, other than for professional service ie Accounting.
For DD payments, Go Cardless will be provided by us, with your name and email address, you do the rest with them. Via Go Cardless we will have the ability to take funds from your bank account and view your personal details. We do not keep any paper records of your Go Cardless details. We do not hold any bank details for you directly.
Your private information (address, dates of birth, medical details etc) are stored on one home pc using a database and not online, backed up to a flash drive.
We do use accounting software online via Free Agent in order to send invoices. This online system contains your email address and name of your child.
All of your details can be removed or viewed by you on request to us at any time.
We also maintain your mobile phone number and name on a website called TextLocal in order that we can send bulk messages.
If you were to leave the swim school, we maintain your details to make it easier if you returned, if you do not want this to happen you must let us know. Please also let us know if you do not wish for your information to be held in certain places, eg online.
updated February 2018